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FAQ

Why should I create an account?

There are several benefits to creating an account with Bookshelf Central.

  • Any item that you put in your cart will stay there until you remove it or make a purchase.  Note that if you are not signed in and your idle time is over 20-30 minutes, you may lose what's in your cart.  Please don't forget to sign in!
  • The next time you order, checkout is faster.
  • You can quickly and easily see any orders you have previously placed.

To create an account, click on log in.

 

How do I choose resources?

Some helpful principles and answers to frequently asked questions to guide you through making your resource book decisions for Tapestry of Grace.

What are Primary or Alternate resources?

In your Tapestry year-plan, each week-plan has two pages of Reading Assignment Charts. The left page is the chart of primary resources. The assignments from our primary resources are specially chosen to be a sufficient amount of work for each level: not too much, and not too little. Most of the time, grammar-level primary resources are easily substituted (with slight adaptations for literature). However, dialectic and rhetoric primary resources are nearly always tied to the questions in the Student Activity Pages.

On the right page is a chart of alternate, or extra, resources. Every single title listed on this chart is optional. These resources are great for families who want to expand their year-plan or want to use titles that are already on their shelves or readily available at the library. Teachers of dialectic and rhetoric students who rely on these alternates may have to adapt some portions of the week-plan.

What is the difference between core and in-depth history?

The first row on the primary page of the Reading Assignment Charts is called history: core. These are the resources that give the student a broad picture of the learning objectives (threads) for the week. The second row is entitled history: in-depth. These resources help the student to see the finer details of the broad picture. Resources in both rows help the student to gain a full understanding of the week's theme. The majority of the time, Accountability and Thinking Questions for dialectic and rhetoric students are pulled from resources listed in both rows. When you are shopping at Bookshelf Central, you'll find that the titles for both rows are in the category called history. Whether a title is core or in-depth is not distinguished because both are necessary for total learning. Additionally, sometimes a title will be in the core row one week and in the in-depth row in another week. Occasionally, there are units in some year-plans which have distinct paths for core and in-depth. For instance, sometimes a core book will represent U.S. History because that is in the forefront for that unit, while European history may be in-depth so that students can understand the finer points of World History. Read your unit introduction for further details regarding the designations for core and in-depth history assignments for that unit.

How do I choose when I can't afford to buy them all?

Begin with prayer, and, with a mutual decision from your spouse, set your buying budget. Then check out which primary titles you already have on your shelves. If you have decided to utilize your local library, see what is available to you there. With your budget in mind, choose books for your oldest students first. Your best investment is to choose books that are used for 5+ weeks and then proceed to titles that are used less often. Complete your buying list for your oldest students, and then progress to your younger students, again, purchasing first those that are used for 5+ weeks and proceeding to those used less often. Remember that it is easiest to substitute titles for grammar levels, and that if you decide to use alternate titles instead of primary ones, you may have to do a bit of adapting (more so for dialectic or rhetoric students).

How much should I purchase at once?

This differs depending on your family's situation and your planning preferences. We usually recommend purchasing your books unit-by-unit, as this allows you maximum flexibility to make "in-flight" adjustments during your year if you decide to make any changes that affect book choices, such as moving any of your students to a different learning level. We have priced our books so that most unit-by-unit purchases will surpass the $175 free shipping threshold, allowing you to receive free media mail shipping on your order. However, many families prefer to make only one purchase for the school year. We are competitively priced to be the best option for you no matter which way you prefer to buy.

What types of discounts do you offer?

Our listed prices

The pricing you see on our website reflects the least amount that we can charge for individual titles, based upon the prices that we are charged from the publishers.  The majority of the time, this is below what you will find through other online vendors.  Occasionally you will find that this will not be true, but when you total your order is totaled at checkout, you will typically find that your total order is less than your total order elsewhere.

 

Damaged Books

We have limited quantities of damaged books available.  If you are interested in saving 20-80%, put "I will accept damaged copies" in the comments section at checkout.  You will then be charged the full amount, but when we process your order, we will refund your charge card or paypal account for the discounted items.  If you have previously qualified for FREE SHIPPING, this free shipping option may or may not still apply.  If this is an issue, please note it in the comments section as well.

Shipping discounts

Any order purchased within the United States that has a minimum of $175 qualifies for free media mail shipping.  If your order does not qualify, this option will not appear on your screen.  

Monthly or seasonal specials

Each month we will have a special title that will be discounted.  Most of the time these will be titles that go along with Tapestry of Grace, but will occasionally be special ones such as Easter, Mother's Day, or Christmas selections.  These will all be available in limited quantities, and no special code will be needed at checkout.  Check the homepage of Bookshelf Central each month!

 Quantity discounts

If you are a co-op or other group wishing to order at least five copies of the same title, email our Customer Service department to learn the amount of discount.  Most of the time, you can receive an additional 10% discount over and beyond our normal price.  However, there are a few titles that we are unable to discount, so we can let you know this information before you place your order.

How do I track my order and how long will it take to arrive at my doorstep?

There are two timeframes to take into consideration when placing your order: the processing time and the time in-transit.

Processing Time: It is always our goal to process orders as efficiently as possible, but the time expectations change considerably depending on the season..

  • We process UPS expedited or USPS Priority Mail orders within two business days.
  • Currently, we are processing all other orders within five to seven business days

Time in-transit:

  • Find your table below based on location (United States, APO, or International)
  • For exact price quotes, you can begin the process of placing your order at Bookshelf Central, and it will give you the shipping option prices for your purchase on the checkout page (before you actually confirm and place the order).

Shipping Options for the United States

Type

Weight

Price range

Time period

Tracking?

First Class Mail
(US Post Office) 

less than 14 ounces

$.99 - $3.50

Typically 2-5 business days

No

Media Mail: 
(US Post Office)

more than 14 ounces

Least expensive, but unpredictable shipping time period

Anywhere between 1-5 weeks

No

UPS Ground: 

more than 14 ounces

Mid-range pricing, usually the best option if you cannot wait weeks for your material; very predictable

See map below

Yes

 

Priority Mail:
(US Post Office) 

more than 14 ounces

Usually slightly more than UPS Ground but less than UPS Expedited. Usually the quickest option available besides Expedited.

Typically 2-4 business days

No

UPS Expedited
(Next-Day or 2nd-Day Air)

anything

Most expensive, but quickest and guaranteed.

1 or 2 business days

Yes

 

UPS Ground shipping map for United States

Transit days (in order of color in side key):

1 day, 2 days, 3 days, 4 days, 5 days, 6 days

Shipping Choices for APO addresses

Type

Weight

Price range

Time period

Tracking?

Media Mail: 
(US Post Office)

anything

Less expensive, but unpredictable and typically takes quite a while for APOs

Anywhere between 4-9 weeks
Not recommended! Choose at 
your own risk

No

Priority Mail:
(US Post Office) 

anything

More expensive, but much faster

Typically 4-7 business days

No

 

Shipping Choices for International Addresses

International shipping is via USPS and through the priority mail option.

Shipping Special Offer:

If you are a United States or APO customer, you can receive free media mail shipping if you place a minimum of $175 order. 
 

Can I get expedited in-house processing?

YES!  Please write this into the comments section at checkout.  You will be charged an additional $5; we may need to contact you via phone for your credit card information.  Note that if you have chosen any 2-3 day shipping method, your order is already getting expedited in-house shipping.

 

Why do you have a handling fee?

Since we opened for business in February of 2009, we always had a built in handling fee, which is customary among Internet retailers.  By fall of that year, the prices of our boxes and mailing labels more than doubled and we were forced to examine our charging structure. The way our software is set up, we would have to increase the price of each book.  However, since it's our desire to maintain as low of prices as possible, we decided to make a minimal incremental handling fee, while at the same time DECREASING the prices of the books themselves as much as possible.  Please be assured that we believe that still, your overall price will be LESS than most other retailers. 

·         Orders from $1 - $20 handling fee of $1

·         Orders from $21 - $50 handling fee of $1.50

·         Orders from $51 - $175 handling fee of $3.00

·         Orders from $175 - $500 handling fee of $5.00

·         Orders from $501 - $999 handling fee of $7.00

·         Orders from $1000 and up handling fee of $10

 **Please note that, as of February 2010, we have not had the opportunity to figure out a way to add this as a separate line item on the actual invoice and thus your total may look as if it is off by the dollar amount above.

 

What is your return policy?

We want to give all our customers the most "risk-free" shopping experience we can. For this reason, we try to make returns as simple as possible. We want to give you as much information as possible up front so that you can make the best decision for your family.

  • All returns should be called into our customer service department (1.866.260.1622) to review the criteria and receive a returns claim number to include in the package. Any returns which we receive without a claim number are not guaranteed to be accepted.
     
  • Customers are responsible for all shipping charges.
    Returns should be mailed to:
         Bookshelf Central
         1764 Rock Springs Road
         Kingsport, TN 37664
     
  • All decisions regarding returns are at the sole discretion of Bookshelf Central.

There are several criteria we take into consideration when accepting returns:

  • Time since purchase
  • Condition of merchandise

Time Since Purchase:

We calculate these criteria based on the ship date of your package to the date of your phone call for a returns claim number. If this time period is less than 30 days, you will be granted a full refund (**provided your return meets the other criteria). If this time period is more than 30 days, we may still accept the return, with the following distinctions:

  • We will charge a 15% restocking fee.
  • We will not accept books which have gone out of print.
  • Read information below about how we will accept books that are not in mint condition.

Condition of Merchandise

**Customers are responsible for packaging well! For books not in mint condition, we will grant a 60% refund. If a product was originally delivered in damaged condition, that must be noted in the customer's phone call when requesting a returns claim number. If a product returns to us damaged with no claim number, we will not grant a full refund!

What is your backorder policy?

(Please note that because of shipping charges, this policy applies to United States and APO customers only. We will cancel all out-of-stock books from International orders.)

We do our best to keep all of our books in stock, but sometimes a book will be on backorder from the publisher, or for some reason hasn't arrived yet at our warehouse. At checkout, you will be presented with the option to accept or not accept backorders.  If you accept backorders, they will automatically be shipped to you within 30 days (you pay the shipping costs).  After 30 days, all backorders will automatically be deleted from our system.

If you have special instructions, please note that in the comments section at checkout.  Some examples would be:

  • "I don't mind waiting up to two weeks just in case something is currently out of stock."
  • "I'm starting school on August 3, 2009 and need my books at least a week ahead of time.  If you need to bump up my shipping to UPS instead of media mail, please contact me for my credit card information."
  • "I don't mind accepting damaged books if you have them available."
  • "I'm going to be out of town over this holiday weekend, so please be sure you don't ship so that the books arrive on my doorstep while I'm out of town."

 

How do I cancel or change my order?

Currently, if you desire to change or cancel your order, we are willing to help you do so, provided that your order has not been processed. 

  • Want to totally cancel your order?  If your order has not left the warehouse, but has been processed through our shipping department, you will be responsible for the shipping costs that Bookshelf Central has incurred.  
  • Want to change a portion of your order?  Just call us at 1.866.260.1622 and let us know.  We'll tell you what your options are at that point, depending on where your order is in the shipping process. 
  • If your order has left our warehouse, we are unable to change or cancel your order at all.

Contact CustomerService@BookshelfCentral.com with your changes or cancellations, along with your phone number.  We will call you to confirm your changes.

What do I do if I can't find a resource listed in my Tapestry Year-Plan?

 

 

Go to your Loom disc (or through DE) or the online Loom at the Tapestry of Grace website.  Click on your Year-Plan, and then "Book Updates."  You'll find a handy chart that will help you see which books have gone out-of-print and what the new titles are.